Eﬀective Date: 30 March 2022
When you use our Services, there are certain types of information we may collect from you along the way.
The information we collect includes:
We collect information about you when you provide it to us voluntarily. This could be when you subscribe to our newsletter, send us correspondence, contact us through our various Services forms, or otherwise provide it directly to us. This type of information includes but is not limited to:
We use third party analytics tools, including HubSpot Analytics and Google Analytics, to collect certain information about your visits to our website and services. These tools help us keep a record of information, including the pages our users access, the documents they download, links from other sites they follow to reach the Powerledger site, and the type of browser they use. These types of information help us improve our services, and is generally only used for statistical and website development purposes. We may store this type of information or it may be included in databases owned and maintained by affiliates or service providers. You can find out more information about Google analytics here.
Our web analytics providers (HubSpot and Google Analytics) implement cookies to gather information about our website users, for the purposes outlined above.
__hstc (expires: 2 years)
__hssc (expires: 30 mins)
Hubspotutk (expires: 10 years)
HubSpot Marketing and communications tracking – help keep track of visitor identity and sessions
__ga (expires: 2 years)
__utma (expires: 2 years)
__utmb (expires: 30 mins)
__utmc (session cookie)
__utmz (expires: 6 months)
Google analytics tracking – collects information such as pages visited and time spent viewing pages
How we use the information we collect about you will depend on which Powerledger services you are using, as well as the preferences you have selected during your engagement with these services.
The information we collect about you is processed by us, or by third party affiliates, who have an equivalent or stronger privacy regime to that described in this policy. We use your information for the following types of purposes:
Legal bases for processing (for EEA users): If you are an individual currently located in the European Economic Area (EEA), Powerledger is the ‘data controller’ of your personal information under applicable EU law. We collect and process information about you only where we have the legal basis for doing so. This legal basis will depend on which part of our website or services you use, and how you use them.
This means we collect and use your information only where:
If you have consented to our use of your information you have the right to change your mind at any time, although please keep in mind this will not affect any processing that’s already taken place.
We will only share your personal information with third parties in the following types of circumstances:
We may share your information with trusted third party service providers in order to deliver the services you have signed up for, or to market additional services to you. Please be aware that some of these providers may receive or store your information in an overseas jurisdiction. We will not sell your information to any third parties or advertisers, including for marketing purposes.
We may disclose relevant information with courts or law enforcement authorities if we are legally compelled to do so. We may also use this information to defend or exercise our legal rights.
You should note that these external links are placed on the site in a format which allows us to track the number of people following the links.
We collect information from wherever you are located around the globe, and will primarily store that information on servers located and operated in Australia. This means we may transfer, process and store your information outside of your country of residence, to wherever we, or our third-party service providers operate. We take steps to protect any data we transfer. Any personal information about you that we collect and use, will be subject to the data privacy laws in place in Australia. These laws will be different, and in some cases less protective than those that apply to you in your country of residence.
Powerledger takes the security of your personal information very seriously. We take all possible steps to help protect your data from loss, misuse, unauthorized access, disclosure, alteration or destruction. Any personal data is secured on computer servers in a controlled, secure environment using appropriate physical, technical and organizational measures. Where your personal information flows through our trusted third party service providers, we cannot guarantee the security measures they may employ.
While we do implement appropriate safeguards, no security system is impenetrable. Due to the inherent nature of the internet, we cannot guarantee that data is absolutely safe from third party interference, either during transmission or during the time it is stored on our systems.
We have established procedures to detect any real or suspected data breaches and act in accordance with legal obligations. In the event of a breach, we have dedicated response plans which outline the requisite engagement with regulatory bodies, and the circumstances in which we will need to notify you (in the event your personal information is impacted).
We only collect personal information that is necessary for the purposes for which it was collected, and will only store this data for a period of time reasonably necessary to provide the services (or the period set by relevant legal provisions).
As a user of our website or other services, you have certain rights available which give you more control over how we process and use your personal information. The following are some of these rights:
Under certain circumstances, you can make a complaint about the way we handle data to the Office of the Australian Information Commissioner, using the process outlined here. If you are an EEA resident, you can make a complaint to the relevant Data Protection Authority, which can be found here.
You can always unsubscribe from any of our marketing or service communications by clicking the unsubscribe link at the bottom of our emails, by updating your preferences, or by sending us an email at email@example.com. Remember you can also unsubscribe from any unwanted communications with third parties using the same processes.
Our website and services are aimed at general audiences, and are not directed at anyone under the age of 16. If it is brought to our attention that we have collected the personal information of someone under the age of 16, we will take every effort to delete it from our databases as soon as possible.
Powerledger’The Palace’, Level 2 108 St Georges Tce, Perth 6000 WESTERN AUSTRALIA
ABN: 39 612 531 218
TEL: +618 9322 6659